Shipping & returns
How long until my order ships?
Orders are processed within 1–3 business days (Monday–Friday). Once your package is on its way, you'll receive a confirmation email with tracking.
What are the shipping rates?
We ship via Ninja Van with full tracking to all Singapore addresses.
- Orders under SGD 50: SGD 3.90 standard delivery
- Orders SGD 50+: Free shipping
Delivery takes 2–5 business days once the courier picks up your parcel.
Do you ship internationally?
We're currently Singapore-only, but expanding soon.
For overseas inquiries, email us at write@pensift.com — we'll arrange a custom quote.
How do I track my order?
You'll receive a Ninja Van tracking number by email once your order is dispatched. Allow up to 24 hours for the tracking status to update.
What if my address is incorrect?
Please double-check your address before checkout — especially unit numbers.
If a package returns to us due to an incorrect address or failed deliveries, a re-shipping fee may apply. Ninja Van attempts delivery up to 3 times. Use your tracking link to leave safe-place instructions if needed.
My package says delivered but I haven't received it?
First, check your letterbox, electrical riser, shoe cabinet, or with neighbors and your building's management office.
Still can't find it after 24 hours? Email write@pensift.com with your order number — we'll investigate with Ninja Van on your behalf.
What is your return policy?
All sales are final — we don't accept returns or exchanges for change of mind.
However, if your item arrives damaged or has a manufacturing defect, we'll replace or refund it. Please report any shipping damage or missing items within 7 days of delivery.
How do I report a defect or damage?
Email write@pensift.com with:
- Subject line: Issue Report - Order #[Your Order Number]
- A description of the issue
- Clear photos or video showing the damage
We'll review your case and offer a replacement or refund if approved.